Assistance to Hong Kong Residents in the United States
For Hong Kong residents who meet with accidents (e.g. traffic accidents, fire disasters, etc.), other emergencies (e.g. robbery, assault, etc.) or casualties while in the United States, the parties concerned or their relatives should immediately call 911 for emergency assistance.
In case you need further assistance, you may contact the Immigration Department of Hong Kong (Immigration Department) by calling the 24-hour hotline operated by the Assistance to Hong Kong Residents Unit (AHU) of the Immigration Department. The hotline number is:
Remark: In the event that Hong Kong residents who need assistance are not able to call the hotline operated by the AHU of the Immigration Department from abroad due to the service settings of their telecommunication services operators or other reasons, they may try adding “0000” after entering “1868”. Alternatively, they may contact their family and friends or the Chinese diplomatic and consular mission in that country for them to contact the AHU. This would allow the AHU officers to call the assistance seekers and render all practicable assistance to them.
You may also contact the Chinese Embassy and Consulates-General in the United States, or Global Emergency Call Center for Consular Protection and Services of the Ministry of Foreign Affairs of the People’s Republic of China (24-hour hotline: +86 10-12308 or +86 10-5991-3991) for assistance.
A list of Chinese Embassy and Consulates-General in the United States and their jurisdiction can be found here.
To provide timely and professional guidance and assistance to Chinese citizens in distress overseas, the Ministry of Foreign Affairs of the People’s Republic of China (MFA) has set up the Global Emergency Call Center for Consular Protection and Services and launched a 24-hour hotline. The MFA emergency call center will, according to the actual situation and needs, refer assistance requests from Hong Kong residents to the Assistance to Hong Kong Residents Unit of the Immigration Department for follow-up. For detailed information, please refer to the MFA website: www.fmprc.gov.cn.
Hong Kong residents can learn about the scope of consular protection, the specific services and assistance provided, what cannot be provided, what to do in unexpected circumstances, points to remember and where to obtain further information here.
More information on consular protection and services is available through the following links:
The Ministry of Foreign Affairs
The Office of the Commissioner of the Ministry of Foreign Affairs in Hong Kong
Guide to Consular Services and Protection Outside Chinese Territory