Assistance to Hong Kong Residents in the United States

For Hong Kong residents who meet with accidents (e.g. traffic accidents, fire disasters, etc.), other emergencies (e.g. robbery, assault, etc.) or casualties while in the United States, the parties concerned or their relatives should immediately call 911 for emergency assistance.

Hong Kong Residents in the US

Hong Kong residents in the US who need assistance can contact the Hong Kong Economic and Trade Office in Washington, DC by email at hketo@hketowashington.gov.hk or by phone at (202) 331-8947.

Emergency Assistance from Hong Kong

For Hong Kong residents who need further assistance, you may contact the Hong Kong Immigration Department’s 24-hour hotline + 852 1868. The hotline is operated by the Assistance to Hong Kong Residents Unit (AHU) of the Immigration Department. If you are unable to call the hotline due to the service settings of your telecommunication services operators or for other reasons, please add “0000” after entering “1868”.

Alternatively, you may ask your family, friends or the Chinese diplomatic and consular missions in the US to help you call the AHU. This will allow AHU officers to call you back and render all practicable help to you.

What to Note in Travelling Abroad

Global Emergency Call Center for Consular Protection and Services

The Global Emergency Call Center for Consular Protection and Services set up by the Ministry of Foreign Affairs of the People's Republic of China (MFA) aims to provide timely and professional guidance and assistance to Chinese citizens in distress overseas. Its 24-hour hotline is +86 1012308 or +86 10-5991-3991.

With regards to actual situation and needs, the MFA emergency call center will refer requests for assistance from Hong Kong residents to the AHU of the Immigration Department for follow-up.

Hong Kong residents can learn about the scope of consular protection, the specifc services and assistance provided, what cannot be provided, and what to do in unexpected circumstances, etc here.

You may contact the Chinese Embassy and Consulates-General in the United States, or the MFA emergency call center for assistance.

A list of the Chinese Embassy and Consulates-General in the United States and their jurisdiction can be found here